Top 10 Email Etiquette tips
TOP 10 EMAIL
ETIQUETTE TIPS:
1. Do not type IN ALL CAPS. That’s yelling and is
not reflecting emphasis. Most people with either become very angry with you or
just stop responding to any email you send.
2.
If you BOLD
YOUR TYPE know that you are bolding your statement and it will be taken
that way x10 (otherwise known as email screaming)
3.
Refrain from multiple
font colors in one email.
It makes your email harder to read and will add to
misinterpretation.
4.
Use formatting sparingly and instead try to rely on choosing accurate
words to reflect your tone and avoid misunderstandings in the process. Large
fonts and increased sizes distract from your message and will make it sound
like you are angry and overly emotional
5.
With emotionally charged emails; wait until the
next morning to see if you feel the same prior to clicking “send”. Don’t “angry”
email. Using negative tones will earn you a less than desired response.
6.
Be careful with confidential information. Be
careful with any information; emails are forever. Even if you think it is
deleted it is still out there somewhere. People read and re-read anything negative
posted in an email, Facebook or other social media.
7.
Avoid using emoticons, slang or jargon. Depending
on the area of the country you are in some slang and jargon can be
misinterpreted.
8.
Avoid negative phrases;
They can make you seem more anxious, irritated, or worried than you truly are.
9.
Review the email before you send it in the first
place. If you read your email at least twice before you send
it, you will naturally send better emails. Those who just fire off emails
without reviewing them first usually make mistakes and look bad in the process.
When in doubt, pick up the phone. If it has become obvious that you have been offensive
the best way to handle it is to make a phone call and try to resolve the issue.
Most people will try to avoid misunderstandings and just make the call to see
if anything can be resolved
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